Job Type: Direct Hire / Full-Time Employment

Location: Monroe, CT ONSITE

*Note: After 3 months of successful employment, this role will be eligible for a hybrid schedule (3 days office/2 days remote).

Job Summary

Our client has an immediate opening for a value driven IT Technical Support Specialist - SAP User Provisioning to join the IT department’s Helpdesk team as they embark on an exciting journey to migrate to SAP's HANA based systems. This position will use a combination of technical skills, knowledge and experience to provide general IT support for the company’s technical environment, SAP landscape, End User Computing (EUC), Application/Systems Administration, Reporting and project-based assignments.

Principal Responsibilities

·        User/Role/Workflow provisioning using SAP tools to configure, maintain and delete SAP roles and user accounts within SAP modules. (e.g., Core ECC, CRM, BW Mobile and Portal, BW/BOBJ/BI, CRM, SAP Work Manager (Mobile), PPM Fiori Gateway, SuccessFactors, Concur)

·        Maintain an auditable change management workflow for SAP role modification requests and user access changes.

·        Maintain a consistent process for testing, implementation, and maintenance of roles across SAP applications.

·        Work with end-users and the Help Desk to quickly resolve user access and configuration issues.

·        Assist in the design of new functionality as additional requirements are identified by users.

·        Work with internal and external auditors in the identification and correction of access points within SAP.

·        Escalate issues to IT Management team and BASIS administrator in a timely manner

·        Provide IT help desk support including technical troubleshooting for all personal computer hardware (desktops, laptops, monitors, scanners, mobiles, etc.), all corporate standard software (Windows 10/11, Office 365, other business applications.), Windows networks and Citrix Metaframe servers and clients.

·        Assist in the documentation and maintenance of all help desk policies and procedures, instructional documentation, technical specifications, test plans, etc.

Skills and Qualifications:

Experience in Technical User Support, IT Help Desk, Service Desk roles using ticketing systems 

·        Broad working knowledge of Microsoft software applications including Windows 10/11, Office 365, and PC-compatible hardware. Basic SAP and S4 HANA knowledge strongly preferred.

·        Experience in managing SAP User ID Permissions with Active Directory Group Administration.

·        Experience in communicating technical material to non-technical internal customers and to all levels of employees within the corporation.

·        Understanding and use of remote access technology.

·        Excellent customer service and communication skills, including telephone support.

·        Must be self-motivated and able to set priorities and make decisions independently.

·        Project management knowledge and practical experience

·        Proven ability to analyze and handle random, frequent, concurrent, and often complex situations. 

·        Must be technically knowledgeable and have extremely strong problem-solving skills.

·        Must be able to manage multiple tasks while also meeting project commitments.

Education/Certifications

·        Bachelor's degree in computer science or related discipline preferred.

·        IT certifications or training a plus

·        4+ years of hands-on experience with SAP security administration and implementation across multiple SAP landscapes

·        Exposure of SAP Basis and application modules