Technical Service Parts Sales and Customer Support

• Three or more years of managing projects and supporting customers is required to be considered
• Electrical knowledge, mechanical knowledge and fluid power knowledge are required to be considered
• Pay is up to $50,000
• Must be a United States citizen or Green Card holder
• No remote
• Full-time, permanent W-2 position
• Full benefits
• No relocation
• Brown Deer, Wisconsin area

This full-time, permanent Technical Service Parts Sales and Customer Support career opportunity is at a financially stable, employee-owned company that created their dynamic industry. The company gifts employees company stock. An annual discretionary bonus and a 401k Plan are provided. The company values the culture and has recently implemented their core values. They have also recently implemented their Entrepreneurial Operating System for short-term and long-term growth plans. They are proactive in the products they provide customers both now and for the future. The company has recently added a building and remodeled the existing facilities. Growth is unlimited here. The company is making flexibility a priority with potential flexible work hours and work from home possibilities. The environment is fast-paced and challenging. The work is interesting, challenging and not tedious as every machine manufactured is custom. Projects are unique and interesting. A software conversion to SolidWorks from AutoCAD is on the horizon.

This position involves a high volume of verbal and written communication from customers. The duties and responsibilities of the successful candidate will include the following:

• Providing telephone support to maximize the satisfaction of customers
• Aiding customers ordering parts and authorizing returns
• Working with a variety of internal departments to create quotes for parts
• Putting orders and returns through the system

The background of the successful candidate must include the following to be considered for this position:

• Three or more years of supporting customers
• Three or more years of managing projects
• Electrical, mechanical and fluid power knowledge
• A mechanical mindset
• Exceptional communication skills
• A solid work history
• A US citizen or possess a green card
• A residence within 45 minutes