Technical Support Field Service Advisor

• Four or more years of technical support or field service experience with hydraulics, drives, PLCs, mechanical and electrical is required
• Pay is up to $72,000
• Must be either United States citizen or Green Card holder
• No remote
• Full-time
• Permanent W-2 employee
• Full benefits
• No relocation
• Located in the Brown Deer, Wisconsin area

This full-time, permanent Technical Support Field Service Advisor career opportunity is at a financially stable, employee-owned company that created their dynamic industry. The company gifts employees company stock. An annual discretionary bonus and a 401k Plan (usually a discretionary contribution in addition to a match) are provided. The company values the culture and has recently implemented their core values. They have also recently implemented their Entrepreneurial Operating System for short-term and long-term growth plans. They are proactive in the products they provide customers both now and for the future. The company has recently added a building and remodeled the existing facilities. Growth is unlimited here. The company is making flexibility a priority with potential flexible work hours and work from home possibilities. The environment is fast-paced and challenging. The work is interesting, challenging and not tedious as every machine manufactured is custom. Projects are unique and interesting.

There is no travel associated with this position. The duties and responsibilities of the successful candidate will include the following:

• Meeting with and communicating with a variety of vendors and customers both verbally or written
• Being responsive to incoming phone calls
• Proving technical support and troubleshooting
• Supporting and managing project workflow
• Working with customers as well as the parts and service area to resolve problems
• Creating work orders and invoices
• Billing and invoicing customers
• Supporting the service managers as needed
• Participate in service scheduling, if needed
• Handling Return Merchandise Authorizations
• Participating in scheduling training for service employees
• Training others as needed

The background of the successful candidate must include the following:

• Four years of technical support or field service experience with hydraulics, drives, PLCs, mechanical and electrical
• Experience reading and understanding engineering drawings
• Possess the ability to flourish in a fast-paced environment
• Four or more years of supporting customers
• Exceptional communication, customer service and problem-solving skills
• A solid work history
• A US citizen or possess a green card
• A residence within 45 minutes