Billing & Revenue Specialist

Location: Charleston, SC (Onsite with Hybrid Flexibility)
Employment Type: Full-Time

Position Overview

A rapidly growing professional services firm is seeking a Billing & Customer Experience Specialist to support its financial operations during a period of significant expansion. This role is central to ensuring accurate billing, thoughtful client communication, and smooth revenue flow in a fast-paced, high-expectation environment.

The ideal candidate brings prior law firm billing experience, a strong understanding of engagement letters, and the confidence to raise questions early, before invoices go out. This position blends technical billing expertise with client-facing communication, making it well-suited for someone who values precision, accountability, and service excellence.

Key Responsibilities

Billing Operations

• Prepare, review, and process client invoices in alignment with engagement letters and firm billing guidelines
• Proactively identify discrepancies, billing questions, or compliance issues before invoices are finalized
• Partner closely with attorneys and internal stakeholders to clarify time entries, billing structures, and client-specific arrangements
• Maintain a high level of billing accuracy in a high-growth, deadline-driven environment

Client Experience & Collections Support

• Support collections through professional, relationship-focused client follow-up
• Monitor aging reports and flag potential concerns early
• Communicate clearly, respectfully, and confidently with clients regarding invoices and payment timing

Systems & Process Improvement

• Utilize legal billing and practice management software (e.g., Clio or similar) to manage billing, reporting, and records
• Contribute to the refinement of billing and revenue processes as the organization scales
• Maintain organized documentation to support reporting, audits, and leadership review

Qualifications

Required

• Prior law firm billing experience (legal billing required)
• Strong understanding of engagement letters and legal billing structures
• High attention to detail with the ability to catch issues proactively
• Professional, client-oriented communication skills
• Ability to work independently in a fast-moving, evolving environment

Preferred

• Experience with Clio or similar legal practice management software
• Exposure to billing and collections within a professional services setting
• Experience supporting growing or entrepreneurial organizations