Learning Technology Specialist

*US Citizens or GC Holders

Remote based

Responsibilities:

• Managing the day-to-day responsibilities of the LMS, ensuring the system runs smoothly, updating content, fixing technical issues, and identifying ways to improve it.
• Adding new learning objects to the LMS by managing new courses, classes, and resources.
• Identifying additional internal uses of the LMS and facilitating the onboarding of them. 
• Creating and training on reports and dashboards for internal stakeholders.
• Providing technical support and training to trainers, end-users, and other support teams on the LMS.
• Overseeing the implementation, configuration, and maintenance of the DAP along with creating the appropriate governance and standards guidelines. 
• Acting as internal subject matter expert (SME) and practitioner for DAP element design and programming.
• Monitoring platform usage and analyzing data to identify trends, areas for improvement, and opportunities for increased adoption.
• Supporting the IT Training team in effectively using the DAP.
• Acting as the primary liaison with the administrative teams with high DAP utilization, providing design and analytic support along with programming suggestions.
• Designing and implementing a program for practice groups to use the DAP for process and knowledge retention.
• Developing and tracking metrics to show our progression in the maturity curve and tracking value to the organization.
• Creating a strategy to leverage analytics on programs before we apply the DAP user-facing elements to identify friction points and priority use cases.
• Developing a formal DAP community of practice, including IT Training and the other departments that are leveraging the DAP. 
• Collecting and incorporating user feedback to continuously improve the platform and its usage.
• Creating new learning objects for end-user consumption using Articulate 360 products. 
• Participating in the team’s ADDIE process for new learning objects.
• Occasionally facilitating identified instructor-led or train-the-trainers courses.

 Qualifications:

• Four-year college degree or equivalent experience.
• Minimum five (5) years of experience administering LMSs and a minimum of two (2) years of experience deploying DAP solutions.
• Proficiency in Windows operating systems and Microsoft Office Suite or related software.
• Proficiency in LMS use and management and DAP use, facilitation, and management.
• Experience with SABA and Cornerstone LMS systems preferred.
• Excellent problem solving and interpersonal skills.
• Ability to take initiative when needed and demonstrate strategic focus.
• Must be creative, flexible, adaptable to change, and results oriented.
• Takes ownership for projects from beginning to end, determining appropriate tasks.
• Ability to make sound decisions and demonstrate a high degree of trustworthiness in handling confidential and sensitive information.
• Possess exceptional judgement and professionalism.
• Ability to define goals and follow through to achieve results.
• Ability to prioritize and manage time effectively.
• Possess reliability, dependability, and motivation.
• Excellent organization and communications skills, both oral and written.
• Ability to work in a fast-paced environment while exhibiting a strong attention to detail.
• Ability to handle a variety of tasks simultaneously.
• Exceptional client service both internal and external
• Flexibility to work additional hours as needed.