JOB DESCRIPTION

TITLE:                                  SERVICE REPRESENTATIVE LEVEL ONE

DEPARTMENT:                  SERVICE

REPORTS TO:                     SERVICE MANAGER

BROAD FUNCTION:          To assume the duties and assignments of a Service Representative. To continue to learn the necessary skills and techniques to become a more proficient Service Representative. Also to assist the Service Manager in all aspects and functions of the Service Department.

RESPONSIBILITIES:

·         Be a significant component in the testing and quality control aspects of company manufacturing process.

·         To be familiar with the construction and functions of company's manufactured machinery.

·         Stay current and proficient with the programming, loading, trouble-shooting and defect repair of all mechanical, electro-mechanical, and electronic controls, and communications equipment used in the manufacture of company machinery.

·         Provide feedback to Engineering, Sales, and other departments.

·         To assist in the testing and quality control aspects of company manufacturing process.

·         To assist in the manufacturing and assembly of all company machinery.

·         Make personal visits to install new machines in the field or general service calls and conversions (as instructed by Service Manager or Assistant Service Manager), and be an ambassador for the company in all interactions.

·         Provide feedback to Engineering, Sales, and other departments.

·         Be familiar with the standard operating procedures of the Service Department and assists in: reviewing and filing service reports, the development of any and all troubleshooting guides and manuals.

·         Carry out secondary duties, as assigned by the Service Manager or Assistant Service Manager which will involve responsibilities vital to the smooth running of the department, and the company.

The foregoing descriptions are intended to set forth the major duties but do not include all areas of work; the employee may be assigned other duties or incidental jobs.

RELATIONSHIPS:

§  Service Manager & Assistant Service Manager

§  Supervisor of Field Service Operations

§  Mechanical Engineering Manager

§  Electrical Engineering Manager

§  Engineering and Assembly Personnel

§  Customers

REQUIREMENTS:

PREFERRED REQUIREMENT                                       MINIMUM REQUIREMENT

§  High School Graduate                                                §     GED

§  3+ years’ experience as Field Service Representative

§  Industrial/Technical schooling, or completion of a technical apprenticeship

§  Experience in installation and service of packaging machinery

§  Mechanical assembly experience with ability to read pneumatic and electrical and mechanical Diagrams or blueprints.

§  Advanced knowledge of electrical, mechanical, and pneumatic systems and components.

§  Knowledge of Electrical Troubleshooting and design (“hard wire”)

§  Knowledge of PLC programming, troubleshooting, and program development (must demonstrate)

§  Knowledge of industrial control systems (i.e. Motors, motor starters, overloads, relays, frequency drives, etc.)

§  Advanced computer skills.                                         §     Must be comfortable with computer technology and able to use a wide variety of software applications.

§  Must be able to travel up to 90% of the time (inside and outside the U.S.) and must be willing to work/travel on weekends as required.

§  Must be able to travel with minimal notice, for up to 90% of the time (some weekend travel and work may be required).

PREFERRED REQUIREMENT                                       MINIMUM REQUIREMENT

§  Must be available to travel at little, or no, notice throughout the entire year.

§  Must be able to have a passport. No restrictions on travel in or out of the country,

§  Must be able to interact with the customers at a professional level, and be a team player, both internally, and externally.

§  Must have good “people skills”. Must be able to interface with the customers on a professional level. Must be able to interface with fellow employees as a team member.

§  Must have a valid US driver’s license, with a sufficiently good driving record as to be able to rent a vehicle from major agencies with no issues.

§  Must have a valid US driver’s license, with a sufficiently good driving record as to be able to rent a vehicle from major agencies with no issues.

§  Fluency in Spanish is desirable, but not a strict requirement.

§  Must be able to communicate ideas clearly, and succinctly.