In this role, you will be responsible for ensuring that incoming payments are accurately recorded and applied to customer accounts in a timely and efficient manner. You will work closely with our accounting and collections teams to reconcile accounts, resolve discrepancies, and maintain a high level of customer satisfaction.

Key Responsibilities:

• Accurately process and apply daily customer payments from various sources, including checks, wire transfers, ACH, and credit card transactions.
• Post and reconcile cash receipts to customer accounts, ensuring proper allocation.
• Investigate and resolve payment discrepancies and issues such as unapplied cash or misapplied payments.
• Coordinate with internal departments such as Billing, Sales, and Collections to research and resolve customer account discrepancies.
• Assist in maintaining the accuracy and integrity of financial records, including preparing necessary reports for audits.
• Collaborate with the Accounts Receivable team to identify and resolve issues related to overdue accounts and short payments.
• Ensure that all payment processing and cash application procedures comply with internal controls and corporate policies.
• Assist with month-end closing processes, including reconciling customer accounts and preparing cash application reports.
• Respond to customer inquiries related to payments and accounts with a high level of professionalism and accuracy.
• Participate in process improvement initiatives to increase efficiency and accuracy within the cash applications function.

Qualifications:

• Education: Bachelor's degree in Accounting, Finance, or related field preferred, or equivalent work experience.
• Experience: 2+ years of experience in cash applications, accounts receivable, or a related role.
• Strong knowledge of payment processing and cash application procedures.
• Proficiency with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and payment processing platforms.
• Excellent Excel skills and ability to work with large datasets.
• Strong analytical and problem-solving abilities with keen attention to detail.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Strong communication and interpersonal skills for interacting with internal and external stakeholders.

Benefits:

• Competitive salary and bonus structure.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Professional development and growth opportunities within the organization.