Responsibilities:

·       Oversee workforce management of CNC Field Service Technicians alongside CNC Service Manager, including reviewing and approving schedule requests, accountability, service report reviews, and annual performance evaluations; assist in co-supervision of in-house service and technical support staff.

·       Ensure that all CNC machine tools are installed accurately and running at efficient levels per customer expectations.

·       Assist the Service department with advanced technical troubleshooting support and training.

·       Manage customer relationships, including advanced situations and on-site visits.

·       Act as a liaison to provide service updates, feedback, and quality suggestions to ultimately improve upstream efforts of our builder.

·       Evaluate technicians’ technical proficiencies and create individualized training plans as needed.

·       Ensure appropriate staffing of field service department and drive same day/next day response time.

·       Develop and evaluate metric data and develop and deploy continuous improvement projects as needed.

·       Travel is required, as needed, up to 25%.

·       Perform related duties as required.

Requirements:

·       Bachelor's degree or applicable experience.

·       7+ years of experience in Service Management/Engineering in the CNC machine tool industry.

·       Experience with machine tool spindles, spindle repair and machine design.

·       Prior experience applying Salesforce to capture information and analyze metric performance highly preferred.

·       Proven track record managing a dynamic field team.

·       Hands on experience making business decisions or taking actions to solve a problem or reach a goal.