Job description:

The ERP Analysts role is to maintain and operate the organization's ERP
system by following best practices. This includes installing,
configuring, patching, upgrading, and working with product support, to
maintain the company's investments in business applications
technologies. The ERP Analyst is also responsible for planning and
coordinating change management processes required to support third-party
business systems integrated with the ERP system necessary for business
operations. The ERP Analyst manages user requests, develops user
reporting requests using SQL and performs system security administration
functions such as creating user profiles and accounts. The analyst also
maintains system/user security authentication, administers application
security and maintains system documentation and logs. This individual
will apply proven communication and problem-solving skills to resolve
issues related to deploying or upgrading mission-critical ERP software.
Essential Duties and Responsibilities
- As our ERP Analyst, key responsibilities include:
- Supporting Users requests
- Answering questions or providing directions on software
functionality / menus / options
- Identifying, coordinating and scheduling software training
- Inquiring about, submitting cases to and following up with
software support
- Coordinating and working with outside technical resources
providing programming specifications
- Uses SQL to create ad hoc and special reporting, and to
extract pertinent data to validate data
- Creating and maintaining our business forms on demand
utilizing Compleo
- Maintaining and refreshing our software test environment as
required
- Assisting associates with identifying, manipulating,
exporting, and importing key data elements, such as BOMs,
pricing, etc.
- Maintaining and creating Webtop analytical dashboard data
and views
- Maintaining and creating IDF objects, views, subsets, sorts
- Correcting, clearing errors and maintaining LX and Touchpath
databases as needed
- Ordering Users supplies such as labels, etc.
- Maintaining and creating new Robot jobs, ensuring all Robot jobs
(daily, weekly, monthly, and annually) are scheduled, complete
successfully and reports distributed
- Organizing, documenting and maintaining important procedural
documents, data points and scripts
- Creating and maintaining our LX / MES / Touchpath analytical
dashboard user profiles and their credentials
- Ensuring all IBM iSeries data backups are completed successfully
- Restoring relevant archived data as needed
- Working with and scheduling off-hours technical support

Qualifications:

Minimum Qualifications

American citizens or Green Card only no sponsorship candidates
- Bachelors degree in computer science or related IT field or 4-5
years of applicable IT experience
- Possesses functional knowledge of ERP-LX and has the ability to
maintain and support user requirements
- Experience using SQL to develop user reports, analyze and research
data
- Excellent inter-personal and communication skills; capable of
explaining procedures verbally or in writing, with end-users and
technical consultants
- Business skills to interact with IT service-providers for contracts,
services, and licensing
- Critical thinking, troubleshooting skills and operate independently
or in a group setting
- Aptitude to learn new skills and gain knowledge through experience
- RPG programming A plus.
Technical Resources
Software:
- Infor LX 8.4.0 - ERP, IDF, Webtop
- Crossroads - MES
- Touchpath - WMS
- ACT - CRM
- Compleo Automated Document Processing
- Help Systems Robot Job Scheduler
- TL Ashford - Barcode
- Google Apps, MS Office 365
- Operating systems (IBM i, Windows11, Windows Server)
Hardware:
- IBM iSeries/AS400 operation/Tape Library
- Multi-Function Printers (MFP), Barcode label printers
- MS Server, Workstation, Tablets, Barcode Scanners

Why is This a Great Opportunity:

The company is a family-owned business that has been operating for over 60 years. They offer a quality product, have a good industry reputation, and long-tenured employees.

The hiring manager's management style: It involves hiring people equipped with the essential skills to perform tasks, providing the necessary tools to do the job right and empowering them. Im not a micromanager but am hands-on when needed. Im as collaborative and transparent of a manager as possible. I involve relevant or all team members early in the decision process that affects them or our team. I communicate openly on priorities according to business needs and ensure engaged team members understand the expected end results before we commence work. Im results-focused and hold myself accountable as I do with my team members.