We are seeking an experienced Service & Aftermarket leader to drive the growth and expansion of a large-scale Service & Parts operation focused within the mining and bulk material handling industries.
This role will be heavily focused on developing and executing an After Sales growth strategy while maintaining a strong mine-site presence, expanding service offerings, growing spare parts revenue, and developing long-term customer relationships throughout the mining sector.
The position will oversee Service Department operations while working closely with customers, engineering teams, mine maintenance personnel, vendors, and executive leadership.
Key Responsibilities
Define and execute the company’s After Sales growth strategy within mining and material handling industries
Grow spare parts sales and expand aftermarket service offerings
Develop retrofit, modernization, and machine conversion opportunities for bulk material handling and mining equipment
Maintain a strong presence at mine sites to identify business opportunities and strengthen customer relationships
Build and expand networks of representatives and distributors throughout mining regions supporting commodities such as copper, gold, and coal
Pursue opportunities to gain market share and service competitor equipment
Perform on-site inspections of material handling equipment and provide operational consulting recommendations
Lead the Service Department in:
Mine-site inspections
Installation support
Commissioning and startup activities
Equipment testing
Maintenance support
Technical troubleshooting
Support customer operation and maintenance training efforts
Assist with preparation of functional specifications and equipment assembly documentation
Support equipment refurbishment and maintenance programs
Monitor installation quality, assembly methods, and commissioning activities to ensure compliance with approved procedures
Promote and enforce safe work practices while maintaining OSHA & MSHA standards
Provide engineering teams with field feedback and recommendations for equipment improvements and design modifications
Recommend updates to drawings, registers, and documentation as required
Support ongoing business development efforts by identifying opportunities and helping secure new projects and clients
Leadership & Business Responsibilities
Lead and mentor Service Department personnel to ensure high-quality customer support and project execution
Drive department goals, performance, and operational improvements
Work closely with executive leadership on strategic growth initiatives
Support customer relationship development and long-term client retention
Contribute heavily to business development and market expansion efforts
Required Background
Bachelor’s Degree in:
Mechanical Engineering
Structural Engineering
Electrical / Controls Engineering
Or equivalent related experience
10+ years of experience within engineering, construction, service, commissioning, or operations environments
Strong understanding of:
Material handling equipment
Commissioning and startup procedures
Field instrumentation and devices
Equipment performance verification
Maintenance and troubleshooting practices
Experience reading and interpreting work plans and technical documentation
Previous field or mine-site experience strongly desired
Ideal Experience
Mining industry experience
Bulk material handling systems experience
Service operations leadership experience
Strong customer-facing and business development background
Experience supporting commissioning, installation, and maintenance activities in heavy industrial environments
Work Environment & Travel
Office-based role with extensive field and mine-site interaction
Frequent travel and extended stays at project and mine sites required
Occasional evening and weekend work may be necessary depending on project schedules
Additional Notes
Strong leadership, communication, analytical, and business development skills are critical for success in this role
Candidate should be comfortable working directly with customers, field teams, engineering groups, and executive leadership in a fast-paced industrial environment